Negative attitudes and behaviours
People
with lived experience of a mental illness commonly report feeling
devalued, dismissed, and dehumanized by many of the health professionals
with whom they come into contact.15–21
Key themes include feeling excluded from decisions, receiving subtle or
overt threats of coercive treatment, being made to wait excessively
long when seeking help, being given insufficient information about one’s
condition or treatment options, being treated in a paternalistic or
demeaning manner, being told they would never get well, and being spoken
to or about using stigmatizing language.15–21 While research also highlights many positive patient experiences (eg, Clark et al.19 Barney et al.20 and Connor et al.21),
the pervasiveness with which negative interactions are reported
suggests the problem is not isolated to a few insensitive providers but
is more systemic in nature—that it is a problem with how healthcare
culture prioritizes and perceives persons with mental illnesses.1,4–7
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