They don't spend time at homeless shelters, asking homeless people what it's like to live there.
As far as I know, most of the major decisions for homeless shelters in the Boston area are made by privileged white people, sometimes extremely white people. Maybe that's why the conditions are so emotionally and/or physically deplorable; those conditions are considered appropriate for homeless people, by the privileged people who don't have to live in them or depend on them while they try to create better lives.
I'm sure there are some shelters out there somewhere that are managed by black people with a lot of education; the media is free to publish articles about such places if it wants to identify them.
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